About Turtle Pond Toys

Turtle Pond Toys is a Canadian, family owned and operated group of  three toy stores.  Ingrid started in the toy business in 1988 when she together with girlfriends Lili and Inta opened Treasure Island Toys in Toronto.  Ten years later in Dundas, just outside of Dundas,  Ingrid's husband Jon, who owned and operated the Broadway Cinema in Hamilton, said, hmmm.... we need a store like that in Dundas, and Turtle Pond Toys was born.  In 2001 we added a store in the Pen Centre in Ingrid's home town of St. Catharines, followed fairly soon by stores in Waterloo and Niagara Falls.  The Dundas store is our largest in size and product offering.  The Pen Centre store started out small and narrow, but fortunately we were able to expand in 2008 and now there is decent room for those big mall strollers to get through the aisles!   

Turtle Pond  offers quality toys, games, plush, books and novelties for ages zero to adult.  Our focus is on quality, durability, safety and play value of our toys.  We take care in selecting toys that are wholesome and promote good values in our children.  However, that doesn't mean that we don't also carry items whose sole redeeming purpose may be to make you laugh!  Turtle Pond Toys also has a good selection of low-priced novelties, so a child on an extremely limited budget can also find something for him or herself. 

We are especialy happy to carry eco-friendly lines.  Sometimes it's a challenge to distinguish between the hype and reality, so we try to look behind the claims and pick the products and companies that truly live by their claims.  Our very favourite eco-friendly lines are Kathe Kruse and Plan Toy.

In our stores, we aim to provide excellent customer service.  Our staff takes pride in knowing our products and being able to help choose a toy or gift.  We have a popular customer reward program called "Pond Points", where you can sign up to collect points when making purchases, and the points can be later redeemed for a discount. The big plus of our program is that there is no up front fee to be paid, and no card to carry.   We also provide a loot bag service that customers really appreciate, and we will wrap your gifts for free in a craft bag with tissue paper and ribbon, very helpful when you're rushing off to a birthday party!

Instead of mailing a newsletter to our registered customers, we have transitioned to email and this Turtle Pond Toys website to deliver information.  That means a current website with news on our products and promotions, updated regularly so that you can always check in and see what's new or get some ideas.  At this point you can think of the website as an extended newsletter.  Please sign up for our email newsletters -- that's the best way to find out about our sales, promotions and get product information.  We would love to have you participate in our site.  We recently added blogs by age group where you can post your suggestions, comments or questions. 

Online shopping is in plan, and we hope to be up and running with that in 2013!  You can certainly call us or email us at anytime mailto:info@turtlepondtoys.ca  if you would like to order a product you saw on our site or know we carry, and we would be happy to arrange to ship the product to you. 

We are very happy to be in the communities that we are in.  We see that parents and grandparents care what they buy for their kids.  They come to Turtle Pond Toys to get away from the mass-marketed stuff, to find toys that will stimulate and engage their children, and lately more than ever,  to find toys that are made by reputable companies with high standards of testing and control.

Turtle Pond Toys supports the communities that we are in.  We sponsor children's sports teams as well as donate to many local schools and children's charities.  In Dundas we sponsor the Secret Garden Tour each year (because we love the Carnegie Gallery and we love gardens!) and in Waterloo we have sponsored two ArtWorks shows.  We sponsored Cycle for Autism in the Niagara area for the last two years.  Right now, we've earmarked one dollar of each Kiss Naturals kit sold as a donation to Autism Canada.  (We would like to increase our knowledge of toys appropriate for autistic children, so if you have any suggestions, please add to our "The Autistic Child" blog.)  At  Christmas time we have donated toys to local children's charities, including Community Care in St. Catharines, Knights of Columbus in Waterloo and The Good Shepherd in Hamilton.

We're excited to have started a new partnership with the Balls Falls Centre for Conservation in Jordan, Ontario.  That is where we live!  Jordan is about twenty minutes from our St. Catharines store.  The Centre for Conservation is hosting a display on the history of toys from Feb 12 to April 25, 2011, and Turtle Pond Toys will be participating with display items, prizes, and a draw.  You can get more details at www.ballsfalls.ca.

We thank you for shopping at Turtle Pond.  We hope you always have a great experience  and we always welcome your feedback and suggestions!

 

Jon and Ingrid